CES Calculator turns 7-point Customer Effort Score counts into an average and a low-effort percentage. Use it after you ask how easy it was to get something done, when you care about effort as much as satisfaction. In this article you will learn how to enter each rating count and read average CES plus the low-effort share.
The tool is at form.ms/tools/ces-calculator.
1. Open the calculator
Go to the CES Calculator. Average CES is the mean rating. Low-effort % is (6 to 7 responses divided by total) times 100.
2. Enter rating counts
Use the 7-point boxes (1 = strongly disagree that it was easy, 7 = strongly agree). Type the number of responses in each box. Click Reset if you want to start over.
3. Read average and low-effort %
The page shows average CES and the share who picked 6 or 7. Both summaries are common in CX reports.
Counts are not saved on Formms servers. For satisfaction instead of effort, use the CSAT Calculator. For loyalty, use the NPS Calculator.
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